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Thread: Defective Fitbit
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Old 10-22-2015, 07:43 PM
rayschic rayschic is offline
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Originally Posted by LittleDog View Post
Last June I purchased a Fitbit HR for my wife. My problem with this device is the mileage. The steps taken seem accurate but the mileage is off by a lot. For instance, I have a smart watch and it records my steps. It shows one mile walked after about 3200 steps. I have checked these steps with another device and it seems pretty accurate. However, if my wife walks the same number of steps her Fitbit will show around 6 miles walked. I don't think I'll be able to return the device. She says the inaccurate mileage doesn't bother her but it bothers me. I'm just wondering if there are any Fitbit owners who have the same problem with the mileage?

John
Try calling FitBit Customer Service. 1-877-623-4997. Maybe they can determine what is wrong. FitBits come with a one year warantee, so if you are talking June 2015, they may replace it. If you're talking June 2014, you're probably out of luck. But, give them a call. Hopefully they will be able to fix it.