OP, I agree with you. The proper response from Cart World would have been "bring your Cart in and we will make sure the speed in set at 20 mph". Customer service is almost non existent today.
I am sure it was their letter that pss.. You off and I don't blame you after spending lots of $$$$ with them. I am always amazed at people in business today.
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Most people are as happy as they make up their mind to be. Abraham Lincoln
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