Quote:
Originally Posted by kcrazorbackfan
So, the manager was unprofessional, in your opinion, in promising to reprimand the staff and was unprofessional, in your opinion, in giving you a discount? Hmm.
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Although the manager was helpful, he seemed uncomfortable and out of control of the situation. Maybe it's just me because of the horrible experience previous to him addressing the problems.
I don't enjoy complaining and rarely if ever do it even after experiencing mediocre service, but this seemed to be a complete loss of control and lack of discipline on the part of all the staff not just bad service. This was an order of magnitude worse then just mediocre service.