A friend had the same experience with Lowe's in the Hilton Head, SC area. They had a refrigerator taken back and replaced by Lowe's for unexplained noises, no questions asked.
The rest of the story: They were in the same store a week later, saw the same model refrigerator, opened it and found a jar of cherries they had mistakenly left in their refrigerator when it was taken it back.
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