CIB, Did you click on the yellow band at the top of your screen. It should say install active x now...Yes or No. Click yes. If you don't see a yellow bar you may have to go to tools on the menu and click allow pop ups until it is loaded and then go back and block pop ups again. I hope all you need to do is click on the yellow bar for a yes/no menu. Let me know. How old is the computer and what version of Windows are you using. That may also be a problem. Johnny
If this doesn't work we may have to move this to the computer help folder on the forum and yell for Brightspot!!!