Can I suggest if you have to call Microsoft and you get a tech that you like (and can understand), that you make friends with them and ask if you can contact them should you have more issues. One thing I hate is when you have major issues and have to call in 10 times and you get 10 different reps. You have to tell your story from the beginning and alot of them will want you to do the same steps you have already tried 9 times before. If you stick with the same guy or girl, they will have an idea what they have already tried. I did this and have a great friend in India now.
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