If as asked above, you can see the drive, and it is working very slowly, the problem may be with the drive itself. WD has as I recall a help line, try giving them a call and see if they have any ideas. There are several computer repair services in the area, I have used MMD (route 441 near 466), and would recommend them.
Other things to try:
If you have different ports (USB), try a different port.
If you have access to another PC, try another PC.
Hope this helps.
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Pennsylvania, for 60+ years, most recently, Allentown, now TV. 
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