[zcaveman]

Just a clarification for all of you that want to help. Our problem is not a configuration problem. It is not a setting. It is a conflict between Comcast and Embarq. For the past few months we never received a notification that our emails were failing. Starting this week we are getting rejects so that means that someone has heard us. Unfortunately I believe the reject is coming from Embarq and is not being formatted to the proper protocols (RFI-message format) so it is impossible to decipher the message. Comcast points us to Embarq and Embarq points us back to Comcast.

As mentioned in one of the above posts, neither side will take it upon themselves to assist us with the problem. In my day, you got the call you fixed the problem no matter how many favors you had to call in. You had your slips and they had theirs so you broke even. I am still trying to get to the "right" person.

I did have one Comcast problem and it was "Oh I see" and the problem got fixed. I guess he got fired for competence.

We are dealing with low level techies that only work on email and are following the script in front of them. I have finally been kicked up to a "Senior Agent". Hopefully he is better but with past experience I am no further than when I started. When I call in next week with the ticket number, I know the first response Will be "So you cannot talk to an Embarqmail customer?".

Serenity Now!! Serenity Now!! Costanza's father in Seinfeld.

Z