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Originally Posted by zcaveman
I use the alternate port (587) as a normal action and use authentication. No help. I am curious as to how youmanaged to get to someone from the Security department. I was told they were off limits to us peons.
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After getting a usual, "let's check your settings".I called back and insisted on speaking to a supervisor or someone who knew what they were talking about. It was only then, that I was told that there was nothing wrong with my settings, but my outgoing emails were being blocked because of suspicion that a virus was being sent. I asked for specifics about their suspicion and none were given. I said that they would have to give me an answer and or, a solution as I was using the antivirus software they provided and was trying to send photos and important documents to family members. I was then told to hold on and I would be transferred to someone in their Security Dept. Naturally after a long wait, I received an announcement that The Department was closed. I left a message for a callback, which I finally received several days later. I again called Tech Support relayed what had happened, gave the ref. # and was told I would receive an email with instructions on what was required to fix the problem. The fix was the link I included in last post. Right after doing what was found at that link, my email started to flow again. When I finally received the callback from Security dept. the problem had been fixed.
I am convinced that if you have the time and are willing to call Comcast over and over, eventually you get to speak with someone who has the answers. This might only be one person at Comcast, but there is someone.
In fairness, I will report that each call was answered by someone who seemed to be located in the US, unlike my recent experiences calling AT&T and HP for Customer Service or Tech Support.
I had personal experience before retiring with many of AT&T's and several HP Call Centers and I believe I can tell when I am speaking with someone in a center located outside of the USA.
I recently asked an AT&T Customer Service Rep what call center he was located at, and was told that Company Policy prohibited him from giving out that information. But that's a topic for another day about outsourcing of jobs that could be done in the USA if........