Bad Experience at Tuscany Day Spa
I was a customer of Tuscany for quite a while and enjoyed the massages there so much that I decided to buy a package of five. I went with a friend and when I checked out, I was told my package had expired!! I still had two left. I was shocked and very upset. When I purchased the package, I was never told there was an expiration date. Had I known that, I would have never purchased it because I know I can't get there every month. My husband went in several times asking for a manager to call me, which she never did. We also asked that the owner call, and she never did either.
I think it's extremely poor business not to return a phone call and try to come to some mutual agreement. They have now lost six customers - myself, four friends that I always brought when they were visiting and my husband who bought me multiple gift cards. Obviously, they just don't care.
Becky Barracato
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