Sorry for your trouble.
We had Floormasters tile our bedrooms with wood-look ceramic. One room was fine, the other they failed to locate the middle of the room and balance the tiles. They were nearly done when we realized they would be left with a 2" snip of tile in the doorway. That is not the right way to finish the job.
We called the store, and the manager inspected the job. He told them to pull it all out and do it right. They did, and we are satisfied.
For what it is worth, I didn't consider the cost of the work to be 'cheap'.
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