[captain1202]

I was involved in in-home sales for sunrooms for a couple of years. Can't tell you how many sales I would get simply because I showed up on time.

On the sales side, my gripe was homeowners who would make an appointment for a sales call, then be a no-show when you arrived on time. Heard all the excuses, but the bottom line is if you can't make the appointment, call and cancel. The commissioned sales person who has just driven 1 1/2 hrs (I covered the state of NH) will thank you for not wasting his gas and time.

An earlier post said it all...it is WE the consumer who now have the power. With the advent of the 'net and blogs such as this, the tables have been turned on providers large and small. Don't let them get away with it..hit 'em where it hurts, the pocketbook by posting your experiences and sharing with friends.

I'm not sure why I need to "be careful" of the Yoder's as was suggested. If they provide crappy service, they don't get my business, period. I'm sure there is another spa/pool company in Florida. Jan, will you patronize them again?