[Bellavita]

This summer I had my wedding ring enlarged at Jewelry Design, it has 10 diamonds and a solid piece of onyx in the center. I picked it up paid over $200 and within a 50 day period I noticed that my onyx was cracked and glued. I went back and spoke to the owner JAY GULATI who said he would not fix it because I could not prove he broke it.

I told him I would be back when it broke, and he would have to fix it.

Well on December 17 (thursday) it broke and started falling apart, so we went to Jewelry Design. I spoke to the nice lady and explained they enlarged the ring and cracked the onyx and when it broke I told JAY GULATI that I would be back so he could fix it.

She went in the back of the store ( behind a closed curtain) and came back out with a nasty attitude and said Jay was on the phone. "no problem" I said "we can wait." to which she replied...."Its long distance, it would take a while."
"no problem I said... we will wait"
The nasty clerk said, "he could be an hour"
"no problem ... my husband and I will wait."

I set my timer and it was over 10 minutes and I told the clerk if he doesn't come out in the next ten minutes... " I will call my lawyer."
After 20 minutes as Jay sat in the back losing clients to avoid us, he comes flying out behind the closed drapes pointing at me with looks to kill and said.
"Call the lawyer."
My husband said, "Jay this is no way to conduct business, you just need to talk to us."
After 5 more minutes, out comes JAY GULATI , HE SAYS; "Don't you ever threaten me, don't you ever threaten me. You simply had the leave the ring and I would look it up in the records. You got 10 mintues to get out of my store because I am calling the police."

OMG we have owned in The Villages for 10 years, we are law abiding people and he was crazed...

I said to my husband .. what do you want to do? He said, "lets wait 10 minutes and see if the police come." Ok... I said.

Then 2 minutes later JAY GULATI come flying out behind the red curtain, crazed even more than before, ... he was pointing his finger at my face and saying, " Don't you ever threaten me, don't you ever threaten me, I won't deal with you, I won't deal with you....him I will deal with , but I won't deal with you.

WE decided we would tell as many people as we can because you don't want to do business with a company that doesn't stand by their work and treats their clients like dog do.

Mind you I am 5 feet tall.. he is 6 ft... he was wrong, rude, un business like and should not ever be allowed to have a store in The Villages.

Please share and lets not support a business who knows nothing about how to treat a customer let alone a human being.

I will get it fixed ...not by him and I will go to court and try to have him pay, at least he should give me my money back.

DON'T DO BUSINESS WITH JEWELRY DESIGN NEAR BELKS AND DO NOT DEAL WITH JAY GULATI