[redwitch]

I've found it to be hit or miss on service but the one time the service was truly awful and I complained to the manager, the entire table got free meals.

As to the cleanliness, I think any restaurant that has truly kid friendly foods (like burgers and good shakes) will be dirtier -- kids make messes. If it busy enough, it really is hard to find the time to clean the floors. Few restaurants clean the floors while it is open unless it is very slow -- too much of a risk of someone slipping on a wet floor. However, the area around the table should be swept when it is bussed. That is very doable and there is no excuse for not doing that.