FWIW, I've met Donnie and came away very impressed. While cutting our neighbor's lawn, his worker (wife/business partner?) ran over the temporary cable TV line strung by our cable company. During our landscaping construction, Brighthouse had run a temporary line all the way around the back of our home, but hadn't marked it. She never saw it and cut it cleanly.
Rather than sneak away, Donnie came to my door and explained the situation. He attempted to repair the line, but needed two coax connectors. Donnie said he'd pick up a couple and come back that evening after finishing their day.
I thought that was the last I'd see of him. But, sure enough, about 7:00 PM, Donnie and his wife came back to our home and installed the coax connectors, then came inside to work with me on getting Cable & Internet back up. Unfortunately, that still didn't fix the problem and Brighthouse had to come out the next morning. Before leaving, Donnie said to let him know if I receive a charge from Brighthouse -- if so, he'd pay the bill.
A week later, Donnie knocked on my door to make certain I let him know if Brighthouse charged me for the repair as he wants to pay. Pretty unexpected high-road customer care -- and I'm not even his customer!
Donnie handles 5-6 lawns in our small neighborhood and is universally praised by each of them (I know because I asked each of the homeowners).
Obviously, the OP has had an unpleasant issue -- but there are at least some of us who have had a different type of experience with Phillips Lawn & Landscaping.
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