Re: Do pool companies and other service workers think we are stupid? UPDATE UPDA
I have heard that repeated time and again about bad customer service in south FL.
As far as our dealings with local merchants is concerned, sure, we can go only by our own experience, and not everyone's experience is the same. Buying anything, whether an actual item or a service, carries with it a caveat of 'buyer beware' (which I often find myself saying regarding things as crucial as medical care), and yes, we have to find out for ourselves, hopefully not by getting burned. However, I do NOT accept as an excuse for any company that the employee is minimum wage or had a bad day or is not well trained; there is a bottom line, which is that the employer has to be responsible for all aspects of his business, including (and maybe particularly) his or her employees who are the 'face' of the company as far as the public is concerned!
Related to this, I strongly feel that we need to complain when appropriate and not accept and make excuses for poor service, but we also have to be more conscious of paying compliments for quality service. I do this when it's appropriate and often there is a pause and confusion, and occasionally a quiet gasp (!), as it's such a rarity that businesses don't know how to handle it!
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