Quote:
Originally Posted by The Buckeyes
There was a power outage in the Village of Pinellas last night around 9:50 and lasted about 45 minutes. Strange thing, everything pitch black but found my phone and had Community Watch on the address list but not SECO so I called them. I was informed I would have to call SECO and he could give me the number. At that point I said couldn't you guys do that? Again informed that they would rather have the customer do that. I'm in a house that is so dark you can't see your hand in front of your face and now I need to find a piece of paper and pen to write down a phone number? Give me a break. I could see if I was the only house affected but, it seemed to be the whole Village. After a short conversation he said Seco was aware of the outage. Really! So why am I having this conversation. I just said thanks and hung up and thought...what is the purpose of Community Watch if not to help out the Villagers'. I usually don't vent so, excuse my frustration.
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Hi buckeyes: I am surprised at the response you received from Community Watch because that has not been my experience on two such calls.
The first time (outage) Community Watch was aware of the power outage and was in complete possession of the situation location, etc and said it was being addressed and the estimated time of repair.
The second outage occurred some months later and I called Community Watch at 3:30AM just as it happened and the woman on duty secured information including my address and said she would notify the power company. She was a breath of fresh air
I am supportive of Community Watch because they accomplish more than what some folks realize.
I do believe their duties should include and cover emergencies such as this because they serve as a central point.
Since you and I had different experiences I am not certain if handling notification of power outages is a part of their service or if I happened on a very ambitious employee?