[laceylady]

I don't understand the technicalities if the last post; but when I had lousy Verizon service in my home in Sanibel, Ilooked up the cell service customer service manager, emailed them. They called,assigned me a case number and sent me an extenDer for Free. It has worked great for 2 1/2 years. Some having little knowledge of all the tech stuff, and explaining that I am not getting any value from their service works fine.