On Saturday last week we took a tire from our golf cart to Sam's to have the tire replaced on the rim. It had picked up a nail and was flat. We were told there were 4 other customers ahead of us. We paid for the work and the tire and left. This was at 2pm. They close at 7pm.
We decided to run a few other errands and came back about 5:30. There was no one at the register in the tires dept. There were 6 people waiting to be helped. There were 2 mechanics in the bays working on cars/tires, but no one to help customers.
My husband waited 40 minutes to get helped. Finally one of the mechanics came out to the counter to help the customers. When it was our turn to be waited on, we were told that our tire had not been done yet! He apologized and said he would do it next.
When it was completed, the store was about to close. The mechanic looked wiped out, and he asked us to please notify corporate. He said they are often short staffed and have asked for more help but it is never approved. The counter help goes home early.
We were not happy about the wait. But we really felt bad for the 2 mechanics who were left holding the bag after the counter help left for the day.
Sam's certainly ain't Costco!!!
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