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Originally Posted by NY Golfer Steve
Much to our dismay, we keep running into the same problem with Service Smart. We signed up and paid for an expensive improvement in December. Within 48 hours, we had cancelled our improvement and asked the company to promptly refund our credit card. 6 phone calls later, no refund at all. Each time I asked to talk to billing, there has been 'nobody available in the billing department' and was also told the operator would pass our message to the billing department to process our request and credit our account. I also asked to have the billing department call me. Nothing. Last Thursday a manager by the name of Mr Barry, who 'has direct contact with the owner' would return my phone call by 5pm. No phone call received, no credit on account. Don't do business with them.
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Go directly to their office in Ocala and demand a refund in person. Do not leave until they give it to you. They will tell you no one is there to help you. Stay anyway. If you go real close to closing time on a Friday and tell them you are not leaving until you get your money it may help. I did this and I got my money back. Service Smart is a bunch of crooks. Time to play hardball...