Quote:
Originally Posted by Biker Dog
Our experience at The Villages Regional Hospital:
January 14, 2016
1030am> Took my Mother-in-law to Urgent Care for non-life threatening medical condition. We were told to take her to the ER at TVRH.
1120am> Arrived in the waiting area of the ER. We were the only people in the waiting area.
1259pm> Taken to an ER examining room.
2pm> Doctor examined her and decided to admit her for evaluation.
250pm> Even though she has BC/BS PPO insurance they required we pay a $300.00 deductible before they would admit her.
6pm> While still waiting in the ER Exam room for a patient room we had to ask for something for her to eat because she hadn't eaten all day. A volunteer found a turkey sandwich for her.
822pm> Finally moved her into a patient room which had a TV that didn't work.
This was our first experience with TVRH and may I say it was not a good experience. TVRH needs to be more organized and more attuned to the patient's needs during this emotional time.
Before all you good people start bashing this post, I must tell you that both of us have worked and one of us still works for a major trauma center not in this area.
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Not an usual experience at TVRH.... My roommate inhaled chorline gas while working on the hot tub. She needed oxygen so we went to the Urgent Care at TVRH when we explained the issue the doctor refused to see her so off to the ER we went. There was a 4 hour wait we explained about the Urgent Care doctor to which they replied "Our Urgent Care does absolutely nothing". We signed in but went back to Urgent Care to talk to the Doctor. His explanation blew us away he was not going to treat her because of a fear of malpractice.
So we waited in the ER...they gave her oxygen and steroids. The ER doctors we great. We NEVER go to that Urgent Care again.
As for the billing issue, I have been in the ER a couple of times since moving to TV. Its always the same if you are being admitted a women with a rolling cart comes up telling you what you owe and demands a credit card. As a former medical type myself I know my insurance deductibles by heart. Once she was demanding I pay the balance of my deductible and a copay of $100.00 for the ER.
I explained if I was being admitted the ER fee was waived with my insurance. After some back an forth it became apparent I was going to have to pay a fee I didn't owe. I did get the 100 back but...
After several experiences as this hospital I go to Leesburg now.