Quote:
Originally Posted by dbussone
Challenger - well said. I spent 40+ years running hospitals - from community hospitals to major teaching hospitals. It is extremely difficult to please people who are sick, worried, and pretty much just thinking about themselves during an episode of illness. The confused frail elderly are an especially challenging group.
However if you have ever been to Las Vegas you understand the extreme level to which customer service is taken. The citizens of LV are absolutely the most difficult patients on earth because of their knowledge and expectations regarding customer service.
I can be as critical about health care as the next person, and then some. However, some of those who complain about TVRH here really don't know what they are talking about. My concern is that they may influence others to go elsewhere when they may be dealing with a true emergency. If someone really wants to go elsewhere they can be transferred after stabilization. On the other hand if you insist on going elsewhere to start with, you might just not arrive there alive.
I know enough about TVRH and Leesburg to believe they can easily take care of the basics, and likely get me through a crisis. While it would be nice to have Mass General around the corner that won't happen. My wife trained at Mass General. Her opinion is the same as mine - and she has not been completely pleased with her 2 visits to the TVRH ER.
|
Crying wolf? I doubt anyone in an emergency room is there without a good reason. And when you get older your medical problems become more serious...contrary to the insurance opinion that you will stay well -- and why some insurance companies don't pay your bills,,,surprise! And when you are that ill elderly or not-- you want at least competent care to make you better - not to be thought of as the group that are "especially challenging" So, the majority I read here spend hours waiting to get into a room. That is a fact. At least I do read that the nurses are kind to them. My takeaway from your comment is STAY YOUNG-- don't get sick--or minor illness only- Do NoT get old as then you are a major problem for the hospitals, the staff, and I'm sure the bean counters there.