[dbussone]

Originally Posted by Madelaine Amee

We have both had successful surgeries at TV hospital, but until today we have never been to the Emergency Room.



This morning my other half (who still thinks he is 25) fell at Laurel Manor and hit his head, because this accident happened at LM they refused to let him leave and called for an ambulance to get him to the Emergency Room which was literally overflowing with people.



He got to Emergency at approximately 11am, he was put into a wheel chair, wrapped in warm blankets and taken off for a cat scan of his head. The hospital called me at home and I immediately joined him to wait for the results. We both sat there until 2:35pm. I could not believe how people treat the staff because they have to wait for attention. One person sitting in a wheeled reclining chair of some sort, also wrapped in blankets, started to tell me what she thought of this particular hospital and how they absolutely did not know what they were doing. I sat and listened to her until the top of my head blew off and I suggested she would be better off talking to someone who wanted to hear her continual complaining, at which point she pulled out her phone and started making "help me" calls.



At about 2pm we were called and my other half was wheeled into a room to meet with a doctor who profusely apologized for the wait. We then had a nurse come over and give my husband a tetanus shot, she then took out the IV and other vital sign attachments he was wearing from the ambulance trip. After making sure he was capable of walking we were escorted out, taken to the golf cart valet cart and taken back to our car.



From the time the ambulance picked him up, to the time we were released, we had absolutely NOTHING but the best of treatment and certainly NOTHING to complain about.



I am used to the Beth Israel in Boston and I did have to be in their emergency room just once, and I can assure you the staff at the Beth Israel would never put up with what our staff here have to take.



We are lucky to have a local hospital like this - now let the ranting begin!

MA - wonderful report. I'm pleased everything is ok. And this is an excellent sign of progress in the ER at TVRH.