I just recently signed up for my internet service with CentruyLink and received my first bill earlier this month. The monthly charges on the bill were much higher than the agreed upon amounts thus requiring a telephone call to get the bill corrected. After an extended conversation with the customer service rep I asked to speak to a supervisor and suddenly things changed. The bill was adjusted to the proper amounts and I was given a new balance due which I paid. Now my accounts is showing that I have a credit balance! Can't wait to see what the next bill shows but it looks like this is going to be an every month process based on the comments of others here on TOTV. Oh joy, good thing I am retired and have nothing better to do.
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