[John_W]

I've had internet an telephone with unlimited long distance since July 2011 and I have paid the exact same amount every month, $59.99 plus tax. The only problem, was the same as the previous poster, my first bill in 2011 was higher than I was told to expect. At the office on 27/441 I was told my first bill would be about $100, it turned out to be $200. I called and they immediately transferred me to the retention department in Charlotte, NC. The person changed the amount to $100 and raised my internet speed from 2.5 to 10 mbps, after that everything has been fine.

I've had two other experiences, both in my favor. Once they called with a telemarketing offer for Prism TV. I told them I was a happy Directv user and put me on the do not call list. They called three months in a row. The third time I told them I was very upset with them calling every month and I hated all the other telemarketing calls, and why don't they give us 'call block' for the amount we were paying. That Monday they added 'call block' to my phone service.

Another time I had a problem with my laptop. There was a logon password and somehow my computer locked up. I called the tech department at Century Link. They said for $15 a month they can handle all kinds of problems. I said I have never had a problem in 20 years until now, so I probably would never get much use out of the service. They said, sign up today, we'll fix your problem and then you can cancel tomorrow. That's exactly what I did, they took control of the computer and I could see the mouse move on it's own as the tech worked on my computer. They fixed the problem, I cancelled the service and I was never charged a penny for anything.