Quote:
Originally Posted by Jima64
Wonder if they are targeting a specific type of customer coming in and asking for water with no other purchase?
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The Spanish Springs location charged my father-in-law when he stopped in for a sandwich.
Personally, I think free water is simply a cost of doing business. It is far more customer friendly to absorb the cost of the cups, etc. into overhead than to unnecessarily alienate customers who have become accustomed to water being complimentary, like napkins, straws, lids, etc. (stores don't charge less if you don't take those items, so complimentary seems applicable).