Your credit card
My wife had a problem with a comprised credit card recently and I wonder if the e mail below is sufficient or can be improved.
:'(
A letter of suggestion
Our group of retirees returning to Florida
from a cruse, enjoyed dinner at your San Diego Sheraton Marina restaurant around 6:00 PM March 28, 2008.
Sunday April 13th we were informed my wife’s Master Charge account had been compromised at 6:00 PM by an attempted $ 485 purchase at a Virgin Atlantic store.
Our bank asked if her credit card had been out of her care and control recently which had been the case during our meal at your Marina Sheraton for some time that evening. Our group had been large and obviously out of town.
The bank said that was the probable point the card was compromised. We live in a retirement community and her card has never been out of sight the time we have had it.
Every situation should be accompanied by a suggestion.
Each credit purchase should become a small ceremony. The charge machine should be brought to the table and the transaction completed there with the card maintained in the face up position to protect the verification number on the back of the card.
Knowledgeable customers will recognize and appreciate Sheraton’s effort to protect customer’s property and the protection of the wait staff, a valuable sales tool.
Should this suggestion ever be piloted at the San Diego Sheraton, please tell the two waiters “HI”.
Sincerely,
Henry Cole
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