We have a Designer home built in 2013 and the problem exists in our front BR and the same is true with our neighbors. We complained under warranty but nothing was done.
There are several problems:
Distance from the HP unit
Return is in the ceiling very close to the supply vent. Hot air rises so it stays up high
and it gets sucked out before it can heat the room.
Vaulted ceiling probably has far less insulation. Who knows if there is any insulation?
The Fix:
You could try closing off the return vent which will help keep more heat in the room.
What we did is put a small quartz heater in the room. It heats up real quick. Our heater
is wood and tall with a very small food print. It looks very nice and can be moved into
another room is needed.
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