The way most retail works either they knew they were about to get a "shop" or they just had one and the score wasn't good. Doing bad on one of these can be a warning in your file or sometimes a termination. FYI most retail companies hire a company to send people to go in, shop and grade their stores. Some companies have certain things they expect to be said to a customer during various interactions and if that is not done it lowers the grade.
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