Quote:
Originally Posted by logdog
I have been a huge fan of DirecTV. I switched from Comcast about 5 years ago because customer service at Comcast was really, really poor. Also, DirecTV had better equipment, more HD channels and excellent customer service.
However, this week I had a problem with one of my DirecTV receivers. When I called them, I got a runaround reminiscent of my Comcast days. Over two days and several hours, I talked to 6 different techs and customer service people. They sent me equipment I didn't want and set me up with a tech visit for this morning and then cancelled it without telling me. One person told me that customer service hasn't been the same since AT&T took over.
I'm thinking about going back to Comcast but would like some feedback from anyone who made the switch recently or has experienced Comcast customer service whether positive or not. I understand Comcast has made an effort recently to turn around their sub par service. I would love to have Bright House but I'm north of 466A.
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We have Comcast right now, and are looking to drop it due to inconsistent/poor customer service, and trouble with the internet (we are north of 466A). We have been considering DirectTV and had hoped things would get better under AT&T. We do have AT&T U-verse at our home in Michigan and really like it. Excellent customer service, good quality tech support on the phone, and they overnight expressed a new receiver to us at no charge to us when ours went bad. We did the cable route (Charter) and you would think it was Comcast under a different name.