Probably the ice maker itself. String of inferior ice makers made with cheap plastic gears from 2012 and 2013. Mine was replace in less than year. It just stopped, but before hand started making popping noise that got louder and louder before it quit.
Not that hard to replace if have general knowledge. Two screws, transfer bracket (on some models) and harness. Plug in the only goes on way. If that's not it and it's get getting good water supply. Good luck. Repairman probably knows this and with little troubleshooting. Hopefully it's still under factory warranty? If you got the maintenance agreement or seen the factory warranty card in that starts the warranty time line.
I agree, don't expect your appliances now day to last decade. That's why I don't buy the 3 thousand dollar one. Good chance they will not last longer than the thousand dollar ones. In come case less due to the added electronic's.
Believe it or not refrigerator's live in harsh conditions. Stuck in enclosed area, little alr flow, and constantly drawing fine dust into the cooling fins and fan which over time causes it to over heat and not cool properly. Good idea to clean the dust out every few months and not push it too close to the wall so air can circulate IMO.
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