The roof leak could be a result of defective shingles, an improper installation, common wear tear, animals. If it is leaking the homeowner needs to know the extent of the damage which could be more extensive that what is seen with the naked eye.
You can expect many roof manufacturer's to balk at any claim you make.
I chased a roofing manufacturer from PA for two years and finally had to sue them to get them to honor their warranty. They had all sorts of gimmicks to ensure that they were trying to settle the problem but really hoping I would wear out. There rep climbed my roof and told me no defective shingles. I told him I hired an expert that stopped counting bad shingles after 300.
I told the rep my warranty was for 30 years and the shingles were 8 years old.
He replied it didn't matter because shingles only really last for 15 years and that most people move between 7-8 years and so the warranty really didn't matter. I told him the judge would be happy to receive that information
As to your insurance policy be sure you comply with the conditions of the policy so you do not waive any of your rights.
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