But how is the doctor himself??? Is he an internist or family practitioner? Is he board certified? Is he reasonably knowledgeable and thorough? Does he address all your problems at a visit? Are you meeting treatment goals?
The billing aspect is a nightmare. As presented, it sounds like possible fraud. But billing and regulation is so incredibly complicated that they may simply have no idea of what they are doing, especially untrained family members. I had an office manager, a billing manager, and an assistant billing manager, all professionals, and I doubt we were 100% right all the time.
While their billing practice may be "shoddy", you should be hesitant to term it "illegal", unless you are a lawyer thoroughly familiar with this aspect of the law
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