You have been more than patient with him and gave him a chance to correct the problems. It's pretty obvious he doesn't intend to respond.
Now, you need to become more active and get the wheels rolling. File a claim with Seniors vs. Crime. Take plenty of pictures. If you paid with a credit card you should file a dispute with them. They will ask for a reason(s) for the dispute. Based on your post, sounds like you have more than enough ammunition, plus the pictures will help.
Do you have a written contract?
You'll need to get the floor fixed so no one trips and hurts themselves, you don't need the problems that can follow.
Good Luck and keep us posted on your progress.
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