Costco and Sam's are NOT the same!
Issue #1.
I bought 2 pair of prescription glasses at Sam's recently. Luckily they have a 30 day return policy. I bought a pair of sunglasses and a regular pair of glasses. With my vision insurance from Medicare it was just over $800.00 total. I was surprised at how high they were, but I bought progressive lens and they aren't cheap. The frames were about $90.00 each.
While in Costco in Orlando I went by the optical dept just to check out their selection of frames and prices. I ended up buying repeating my purchases at Costco. The price difference was unbelievable! Both sunglasses and regular glasses, both with progressive lens, high index, anti-glare, scratch resistant etc was under $400.00 !!!
Both stores had a "buy 2 pair get $30 off" deal so that was a non issue.
I was shocked that the price was more than double at Sam's!! The day I received my Costco glasses I returned the glasses to Sam's. I am so glad that I thought to check the price at Costco. That $400+ savings goes a long way.......
Issue #2.
Every time we are in Sam's, customer service is an issue. The registers at the self service lines are down, not enough registers are open and lines are incredibly slow. They have frequent computer issues, glitches, freezing etc.
They also do not have enough help and the attitudes from employees are not the customer service oriented attitude that Costco has. Costco has an environment of excellent customer service.
In Utah we had 4 Costco warehouses within a 10 mile radius. We took them for granted. Always convenient and available. Man, I sure do miss them here!!
|