Quote:
Originally Posted by Wavy Chips
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We were members for years in Jax. The store only had three mobility scooters. Now I know they have no legal obligation to have any but three was too few compared to other big box stores. I complained to management on my wife's behalf but was told the three scooters they had was three more than they were required to have by law by customer service.
Strike one. We made sure never to go unless we had our lift van. We liked the store so even though we had been treated poorly we continued our membership. My son has Asperger's Syndrome (think Sheldon Cooper on Big Bang). One day we were in the store shopping and he wanted to watch the game on the bank of TV's while my wife and I shopped. He was 15 at the time and was attending a college prep high school. Now I know he appears a little off socially but many people do. My wife and I were near the back of the store when a PA announcement was made "will the parents of...please report to customer service". We rushed to the front desk and my son was standing there looking terrified. I asked the associate that was standing there what was the problem. She told me she had noticed he was standing in electronics unattended. I asked her if he had done something wrong (thinking he had disturbed or annoyed someone or had touched the merchandise). She assured me his behavior was perfectly fine but someone "special" like him needed supervision. It appeared she was dancing around the word she wanted to use, "retarded". She was unaware that he has a 130 IQ. I asked if her a 15 year old needed parental supervision why she didn't deal with the two brats (who looked to be around 10) who had nearly run into my wife and me (there were two kids running through the store and skating on Heelies, Thank the Lord that was a short fad). She shrugged her shoulders so I asked to speak to a manager. I remained remarkably calm but mama bear was seriously POed. The manager backed his associate completely telling us if we wanted to continue to shop, our son would have to be with us at all times.
Strike Two. My son was standing there embarrassed and humiliated. We immediately left and when I got home I contacted Corporate via email. I waited for a response and when none came I emailed them again a week later. Still no response.
Strike Three. As far as my family is concerned we would love if they went bankrupt which they obviously won't. Bj's and Sam's earned our lifelong business on that day.