Update--Shell Gift Cards Services, Haggerstown, MD called a few minutes ago. They wanted documentation from me before replacing the original gift card. I thanked them and said that Publix Corporate replaced the card yesterday. Shell explained that they use a third party to print, distribute, and also to investigate fraud. That really opens up the pool of possible suspects.
It was reassuring to hear that Shell was prepared to step up and reimburse us. The young woman also commented that Publix, unlike so many small convenience stores who sell their gift cards, has been very quick to resolve problems with gift cards they sell. Now that's good to hear.
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