Quote:
Originally Posted by Dr Winston O Boogie jr
I think that he loves his job but is a bit frustrated when people complain and don't understand what goes into maintaining a golf course.
I worked in the golf industry for 35 years and although I loved my job, it was irritating to hear people coming in after playing and complaining about little things. I was stuck in the shop for ten to twelve hours and didn't get to play as much as I would have liked and instead of appreciating how fortunate these people were to be out playing golf, they came in whining about the greens were too slow or they got a bad lie in a fairway.
Like I said, I loved my job, but it was annoying and frustrating to hear people who should have been out enjoying themselves come in complaining while you were working hard to make their time at the club as enjoyable as possible.
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One person's truthful observation is another person's "complaining". As in your statement regarding being "stuck" in the pro shop for 10 to 12 hours. Many people would feel lucky to be working in the golf industry, being paid to be at a beautiful country club atmosphere all day, meeting new and interesting people, mostly in a good mood because they're at the golf course, not stuck in their cubicle office environment. Successful businesses understand that the customer can make or break them. Ergo "the customer is always right" cliche. You won't find too many successful businesses if the owner thinks customer dissatisfaction is just picky "complaining". Golf swing fundamentals is a combination of very precise movements and synchronization of those movements. The difficulty of doing this well is what attracts many to the game. Take the top player in most country clubs, a person that has that swing and ball striking consistency you wish you had, and you will likely find a person that is still practicing more than most, still working on improving their swing mechanics, etc.; never totally satisfied with their level of performance. The people that approach (not achieve) this perfection, many times expect this level of dedication from everyone else. It's not so much that they are complaining. They are just responding to the employee obligatory greeting "how was your round today". Or maybe they think that the course depends on their input to improve the course conditions, as in "what did the manager say when you told him about your poor service" or "did you call the course superintendent to tell them about the poor pin placements".