Please allow me to reply to this hack-virus-issue by shouting:
TOTV AND/OR CENTURYLINK OWES ALL THE AFFECTED USERS A DETAILED EXPLANATION AS TO WHAT HAPPENED, WHY (IF KNOWN), AND WHAT TO DO IF THIS RE-OCCURS.
Apparently a large ToTV user base was directly affected, some impacting their PCs with costs to clean or check their equipment. Rather than no communications, it would be professional for either or both suppliers to alert their customer base and clear the air.
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I have CDO. It's like OCD but all the letters are in alphabetical order - AS THEY SHOULD BE. 
"Yesterday Belongs to History, Tomorrow Belongs to God, Today Belongs to Me"
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