Quote:
Originally Posted by DeanFL
Please allow me to reply to this hack-virus-issue by shouting:
TOTV AND/OR CENTURYLINK OWES ALL THE AFFECTED USERS A DETAILED EXPLANATION AS TO WHAT HAPPENED, WHY (IF KNOWN), AND WHAT TO DO IF THIS RE-OCCURS.
Apparently a large ToTV user base was directly affected, some impacting their PCs with costs to clean or check their equipment. Rather than no communications, it would be professional for either or both suppliers to alert their customer base and clear the air.
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I totally agree. The problem was fixed by Centurylink and/or TOV. I sure would like to know what happened. I spent a fair amount of time trying to fix a problem that they fixed. I sure would like to know what happened so I know what to look for if there is a "next time"