Depending on the problem, you may have other options. For example if it is too firm, you may be able to add a topper to soften it a little. If the box spring is too soft, you could add a sheet of plywood (3/8 inch seems to work well) to stiffen up the feel.
Hope this helps.
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Pennsylvania, for 60+ years, most recently, Allentown, now TV. 
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