Quote:
Originally Posted by Carl in Tampa
I was in the process of posting a message last Monday when suddenly I lost connection with TOTV.
Since that time I have attempted repeatedly every day to get on the site without success. It times out with no response from the web site.
Then today (Saturday morning at 12:30AM) access is restored.
Did anyone else have this problem, and is there any explanation for why it happened to me (or us?)
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Didn't you get this e-mail?
Dear Talk of The Villages User,
At the beginning of this week we started to get reports from some (not every) user(s) that when they tried to access TOTV they were redirected to other websites other than TOTV. We've been diligently working on this and wanted to give a follow up for those users that were impacted by this.
1) TOTV software was NOT hacked or compromised.
2) Not all users were impacted - so you may not even realize there was an issue.
3) The company that hosts the server that TOTV is on had the issue.
4) Any website on that server was being redirected.
5) We didn't have available updates sooner as we were waiting on the hosting company to fix and report back facts.
6) No user account or password was compromised as the TOTV software was secure and had no virus, malware, or corrupt files on it.
7) After the issue was fixed your ISP would be refreshing their data and this propagation time will vary in the amount of time to update. Century Link users seem to have been the most affected by this.
We want to apologize 1) for the delay in updating those users impacted but we were trying to get all the facts together on the issue and 2) want to thank you for your patience during this frustrating period over these days!
Thanks for all your patience and suppport!
TOTV Team