I have had the same type experience in the ER at TVRH as many others. I also have a background of over 45 years in medical care, so when the questionnaire came asking about my experience at the TVRH, I took the time to respond. In addition, I took extra time to write a personal letter to the RN listed as being in charge of Quality Improvement. I reported to her on the violations in safety, medical best practices and the failure of the lab to perform a specifically ordered test that would have verified that the proper med was being administered. I was polite and factual. That was over 2 full months ago. I have yet to receive an acknowledgement of my letter, much less a "thank you." The only way TVRH is going to improve is if the citizens of TV demand to have a say in how it is run. OR some citizens decide to sue. I'd hate for the latter to have to be the ultimate outcome but if the only thing they understand is money, hit them in the pocketbook.
|