[Talk Host]

Here is my personal experience from two weeks ago.

My wife was injured in a bicycle accident two weeks ago Sunday. A broken arm and multiple abrasions. We went to the ER at 7:30 Sunday evening and spent 5 tearful, painful hours in the waiting room. Then once we were called to the back, it was another 3 hours. We went home at 4 a.m.

There was no attempt on the part of the staff to keep those of us in the waiting room informed about a time line. Once we were in the back, I complained to a nurse about the agonizing wait. She agreed with me, apologized all over herself and said it was a direct result of a staff shortage.

I asked, that if there is a staff shortage now, what will happen when the new floors open.
She shrugged her shoulders.

If an individual had left Kennedy airport in New York when we arrived at the ER, they would have been on the ground in London when we went home.

Folks, this is a beautiful, modern medical facility. Our experience in the ER was not pleasant. I am told the story is pretty much the same all over the country.