[Russ_Boston]

I had an interview/tour of TVRH last week (RN position). I specifically asked about bad press related to ER waits. The admin (former ER nurse) said that there are absolutely times when the wait is unbearable for injuries/illnesses that can wait. Like any ER they need to do triage based on severity of injury/illness while keeping the staffing in mind. She said that they often have to be in divert mode due to the number of people in the chairs. Some of the onus falls to the patient - if you have a sore throat or other minor illness - use urgent care or wait to see your primary or just wait until the ER doc can see you.

I'm surprised that a broken arm was triaged so low but I wasn't there to see the severity of it. There is also no excuse for poor communication. Perhaps they could have radioed Leesburg (A sister CFHA hospital) to check on ER wait times.

Also the new floors are open. The old second floor has been closed to retrofit it to the same look as the new floors (3-5).