[DoctorC]

Kane's has a slogan "Quality So Good It Is Guaranteed For Life." Don't believe it!!! We contacted the Ocala store in January to report our power recliner sofa was not working (we had it for a year and therefor still under warranty). According to the store, the first available technician's appointment was three weeks out. The technician arrived in early February and indicated a new motor would need to be ordered...well it is now May and we have made countless phone calls and NO REPAIR nor any offer to replace the furniture. Today, the customer service representation said, "technically it's only been 88 days since our technician was there and it can take up to 90 days to hear from the CHINESE manufacturer of the motor." REALLY? You also told us on the sales tag that the furniture was made in the USA. False advertising? False claims about quality and guarantees? Yes, everything about Kane's is false if you have a problem. They are the least customer responsive provider we have ever had to deal with. My advice...DON'T BUY FROM KANES. If anything goes wrong, oh well that's too bad. They have your money and frankly they just don't care if you have a problem or not. SHAME ON YOU KANE's.