I called DIRECTV a week ago to add All In The Family to our Channel package. During the call I asked about the procedure to wrap it up in NJ and how to start up in TV. The representative sent me to another department and I'm thinking here we go. They charged me $12 for the additional channel, dropped the price a whopping $30 a month for being loyal and all I have to do is disconnect the main box and 4 genie box's and give them a ride to Florida. Over the years I have been thrilled with the service and the representatives have always offered a fix or a great alternative to any request. I was told to suspend my service and call when we land and they will send a service person with a new Satellite and we will continue onward. I suspect your problem may be that you have 2 accounts, you need to have 1 account that you suspend and move when you do. Good luck, hope it works out.
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