Talk of The Villages Florida - View Single Post - Give me a break, Mr. Ambassador!
Thread: Give me a break, Mr. Ambassador!
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Old 05-15-2016, 04:54 PM
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alwann alwann is offline
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Default Mr. Ambassador
Quote:
Originally Posted by Bogie Shooter View Post
Why should he have to apologize for the course conditions?
Because that is part of good customer service. An apology isn't taking blame. It is empathy as the "host" on behalf of management.