Quote:
Originally Posted by alwann
Because that is part of good customer service. An apology isn't taking blame. It is empathy as the "host" on behalf of management.
|
While certainly not required, I can see where it would have been nice of the Ambassador to acknowledge the poor conditions.
Especially since he griped about you being parked slightly off of the path.
Saying so wouldn't have cost a thing and would have been the professional thing to do.