We purchased a Whirpool fridge from HH Greg, including an extended warranty. However when we had a problem with water puddling on the floor in front of the freezer, it was much easier and quicker to call Alan Beck who showed up 90 minutes later and fixed the problem in less than 30 minutes for $90. In this instance we had a pretty good idea that the repair part was cheap
Since then a friend with an extended service contract from HHG had a problem with an ice maker. He described his experience as painful and frustrating. After dealing with HHG and their service subcontractor, it took close to 30 days after repeated service calls, parts ordered and replaced that didn't solve the problem, etc. before they agreed to replace the ice maker. The bottom line, we're lucky to have great appliance repair people available in TV. But it's also nice to have insurance with an extended service contract because some repairs involve replacing expensive circuit boards or other parts. It's a real gamble, and it may not be quick.
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